Juicedupbling
ngày 25 tháng 5 năm 2024
What a great stay at this beautiful hotel. I really can’t fault the hotel, it was a lovely break. We stayed as 2 adults and 1 child in a lake side king. The view, the space and the amenities were 10/10. It was so peaceful. My son enjoyed swimming we all had a game of crazy golf. The grounds of the hotel are extensive yet so well kept. It really must take a lot of work to keep them all so neat and well looked after. The yoga mat in the room was a lovely touch! My only suggestion would be to make some changes in the restaurant, the staff we found to be a little inexperienced, little mistakes made which normally wouldn’t raise eyebrows but the price is at a point where you pay attention to little details and sadly it was needing improvement. For example, I informed the staff I am unable to have Stilton cheese when I ordered the cheeseboard it arrived with the Stilton on. The kids pizza meal is just 2 very small slices of pizza. Not sure what they do with the rest? The lady who took us to our table on arrival made too much of a deal about how hot the chefs special was, the intro was “the chefs special is lamb bhuna but it is really hot!!!! a dish I would of ordered otherwise but when I asked how hot it was very overplayed and I was put off. on the check out day we ordered lunch, I paid extra for fries to come but they forgot them so I had to go inside and ask. When we asked for ketchup the girl brought out an overflowing (literally) pot which ended up over the table. In saying this, the food quality was perfect, a good choice on the menu and the food we had, especially breakfast was delicious, I just think for the price point the standard could be improved. In terms of staff, there was a very friendly young male in the restaurant who was very attentive and friendly. I didn’t catch his name but he is the only one in the restaurant that lunch time who delivered a high standard of service. We will definitely return, it was sad to leave!
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